Returns Policy

Preamble :

Our policy lasts 14 days. If 14 days have passed following delivery, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It should also be preferably in the original packaging.

The admission previously stated will be different if your item is defective or damaged upon receipt of the package, in this case, please follow the procedure described in the section concerning exchanges (below)

 

Section 1 - Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain time frame.

 

Section 2 - Late or Missing Refunds (if applicable):

If you haven't received a refund yet, check your bank account again.

Next, contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often processing time before a refund is mailed.

If you have done all of this and still have not received your refund, please contact us at contact@gelwatergun.com

 

Section 3 - Sales Items (if applicable):

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

 

Section 4 - Exchange (if applicable):

We only replace items if they are faulty and/or damaged. If you need to exchange it for the same item, email us at: contact@gelwatergun.com

In this email, we invite you to attach the order number (or a copy of the invoice) and proof (a photo or video of the defective and/or damaged items) and send your item to the address indicated on the packaging of your package. 

 

Section 5 - Delivery:

To return your product, you must send us an email: contact@gelwatergun.com

 

Customer Address 

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged product to reach you may vary. (24 to 37 working days)

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.